Privacy Policy

Last updated: April 2026

1. Data controller

Satkit Electrónica S.L.
CIF: B43962927
Address: PI Estació Mercaderies s/n, 43896 Aldea, Tarragona, Spain
Telephone: +34 977 276 047
Email: info@satkit.com

2. Personal data we collect

We collect the personal data you provide when you:

• Create a customer account: first name, surname, email, telephone number, shipping and billing address.
• Place an order: billing details, delivery address, purchase history.
• Contact us: name, email, enquiry message.
• Subscribe to the newsletter: email address.
• Browse the website: browsing data via cookies (see Cookie Policy).

3. Purpose of processing

We process your data to:

• Manage orders and deliveries: process your purchase, shipping, invoicing and after-sales support.
• Create and maintain your account: order history, wish list, saved addresses.
• Commercial communications: only if you have given your explicit consent (offers and news newsletter).
• Customer service: respond to enquiries, manage returns and warranties.
• Legal obligations: invoicing, accounting, fraud prevention.
• Service improvement: anonymous statistical analysis of website usage.

4. Legal basis for processing

• Performance of a contract: to manage your orders and account (art. 6.1.b RGPD).
• Consent: for commercial communications and non-essential cookies (art. 6.1.a RGPD).
• Legal obligation: for invoicing and accounting (art. 6.1.c RGPD).
• Legitimate interest: for fraud prevention and service improvement (art. 6.1.f RGPD).

5. Retention period

• Active customer data: while you keep your account open.
• Billing data: 5 years after the last order (tax obligation).
• Newsletter data: until you unsubscribe.
• Contact data (enquiries): 2 years from the last communication.

6. Data recipients

Your data may be shared with:

• Transport companies: for order delivery (name, address, telephone number).
• Payment gateways: to process payments securely. For Cyprus, accepted payment methods are credit/debit card (Visa, Mastercard), PayPal and bank transfer. Satkit never stores credit card details; these are processed directly by banking institutions and PCI-DSS certified payment gateways.
• Tax authorities: due to legal obligation (invoices and tax returns).

We do not sell, transfer or share your personal data with third parties for advertising purposes.

7. International transfers

Your data is stored on servers located within the European Union. If third-party tools with servers outside the EEA are used, we ensure that they have appropriate safeguards in place (standard contractual clauses or adequacy decision).

8. Your rights

You may exercise the following rights at any time by sending an email to info@satkit.com with a copy of your ID/identification document:

• Access: to know what personal data we hold about you.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request the deletion of your data (“right to be forgotten”).
• Objection: to object to the processing of your data for specific purposes.
• Restriction: to request that we restrict processing in certain cases.
• Portability: to receive your data in a structured, machine-readable format.

You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Security

We apply technical and organisational measures to protect your data: SSL/TLS encryption, restricted access, backups, periodic audits and staff training.

10. Changes

We reserve the right to update this policy to reflect changes in legislation or in our services. The date of the last update is shown at the beginning of the document.